Jira Service Management provides ITIL-certified incident, problem, change, and service management customizable templates. With ITSM software, IT teams can align with business needs and take a strategic approach to organizational change, transformation, and growth. This includes all the processes and activities to design, create, deliver, and support IT services.
IT service management - often referred to as ITSM - is simply how IT teams manage the end-to-end delivery of IT services to customers.
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